Frequently asked questions to help you buy a voucher, a gift box or an item - DOMAINE DE LA KLAUSS
Are gift boxes sent immediately after purchase?
The DOMAINE DE LA KLAUSS gift boxes are sent immediately by email after purchase, allowing you to offer them without delay. A gift envelope version can also be sent to your home upon request, for an extra personal touch.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. For an in-person shopping experience, we invite you to visit Domaine de la Klauss, where you can also discover our exceptional universe.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to send the gift check directly to the beneficiary without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on the Domaine de la Klauss website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When you make your purchase, you can choose to send the gift box by email, by mail, or to pick it up directly on site. The gift box is sent instantly by email, or as a gift package to your home according to your preference. Take advantage of this flexibility to offer an exceptional moment at Domaine de la Klauss.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized with your chosen message and sent individually. Take advantage of this opportunity to delight your loved ones with the unique experiences of Domaine de la Klauss.
How do I create a group fund and invite people?
To create a group gift and invite people to contribute to the purchase of a gift box, select the dedicated option during your order. You can then share a link via email or on social media to allow participants to easily contribute. Take advantage of this option to offer an unforgettable experience at Domaine de la Klauss.
How can I choose the amount for a gift card?
The amount of the gift check is predetermined by the gift sets offered at DOMAINE DE LA KLAUSS. You can select the amount that fits your budget from the available options.
How can I log in to my account?
To access your account on our website, use the email address and password associated with your account. If you have forgotten your password, use the reset option available on the DOMAINE DE LA KLAUSS login page.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our DOMAINE DE LA KLAUSS store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order, for an unforgettable experience at Domaine de la Klauss.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option. Enjoy your shopping on our DOMAINE DE LA KLAUSS website.
How do I purchase or give a gift box?
To offer a gift box from Domaine de la Klauss, select your box from our different categories, add it to the cart and complete your order. You can customize the box with a message for a gift in your image, and send it instantly by email or receive it in gift pouch version at your home.
Can we give a gift certificate and let the recipient choose the experience?
Yes, our gift vouchers allow the recipient to freely choose the experience they like among our different gift box categories at Domaine de la Klauss.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. Our gift boxes are valid at Domaine de la Klauss or Domaine de Montagne in the Vosges, offering a refined and well-being experience. You can offer a delicious getaway or a sparkling night, among other options, for an unforgettable experience at our establishment DOMAINE DE LA KLAUSS.
Is the gift box customer service reachable by email?
You can write to us at the email address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours at Domaine de la Klauss.
Is the gift box customer service reachable by phone?
The customer service of Domaine de la Klauss is reachable by phone from Monday to Friday, between 9 AM and 6 PM.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account on the Domaine de la Klauss website. Log in with the credentials received at the time of purchase to access this information.
Is there an online chat available for questions about gift boxes?
For any questions regarding your gift boxes, an online chat is available on the DOMAINE DE LA KLAUSS website. You will find quick and personalized answers to fully enjoy your DOMAINE DE LA KLAUSS experience.
Is there a dedicated customer service for gift boxes?
DOMAINE DE LA KLAUSS provides a customer service to answer all your questions about your gift box.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about using your gift box at Domaine de la Klauss. You will find information about its validity, the included services, and the reservation terms to fully enjoy your getaway at our establishment, Domaine de la Klauss.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, such as the Signature Gift Box: Delicious Getaway, which includes one night, a dinner, and access to the Gemology spa for a relaxing moment for two. Check the details of your gift box to confirm the included services at Domaine de la Klauss.
Does the recipient of a gift box have access to the same services as other customers?
As a recipient of a gift box, you have access to the same services as other clients of Domaine de la Klauss, according to the conditions of your gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find information about the hotel nights, gourmet dinners, and access to the Gemology spa, for an unforgettable experience at Domaine de la Klauss.
Is parking included in my gift box?
Parking is not included in the DOMAINE DE LA KLAUSS gift boxes. For your convenience, you can park in the DOMAINE DE LA KLAUSS establishment parking lot.
Is breakfast included in my gift box?
The DOMAINE DE LA KLAUSS gift boxes do not mention the inclusion of breakfast. To check the services included, refer to the specific conditions of your gift box or the establishment DOMAINE DE LA KLAUSS.
Is special attention given to the recipient of a gift box?
DOMAINE DE LA KLAUSS pays special attention to gift box beneficiaries, with dedicated services for an exceptional moment. You will enjoy a getaway combining high gastronomy, relaxation, and exceptional care, in an elegant and refined setting, for an unforgettable experience at our establishment DOMAINE DE LA KLAUSS.
Is a welcome drink included in my gift box?
Most of our gift sets include a welcome drink to enhance your stay at Domaine de la Klauss.
Should we bring towels to the Spa?
The towels are provided by the Spa Gemology at Domaine de la Klauss, so you don't need to bring any.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our online store allows you to choose and personalize your gift boxes to offer a unique experience to each, at our establishment DOMAINE DE LA KLAUSS.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes and send them directly to your clients, either in digital or paper format. The boxes are customizable and sent immediately via email, with an option for home delivery in gift envelope format. Take advantage of this opportunity to offer an unforgettable experience at our establishment, DOMAINE DE LA KLAUSS.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at DOMAINE DE LA KLAUSS.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer advantageous and customized solutions for employee committees, with preferential rates and customization options. Custom gift sets for unforgettable moments of escape at Domaine de la Klauss.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, update your details in your online customer account. The email address associated with your gift box will thus be modified, and you can offer it with peace of mind at our establishment DOMAINE DE LA KLAUSS.
How can I leave a review for my gift box?
You can share your feedback about your experience at Domaine de la Klauss by logging into your customer account. Your input is valuable to help us continuously improve our service at DOMAINE DE LA KLAUSS.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during the opening hours indicated on our site. Our gift boxes are valid at Domaine de la Klauss or Domaine de Montagne in the Vosges, and offer unique experiences of gastronomy, relaxation, and well-being.
Is there a dress code for the gift box?
For the gastronomic restaurant Le K at Domaine de la Klauss, smart attire is recommended. The conditions of your gift box specify the dress code in effect at the establishment Domaine de la Klauss.
From what age can I get a treatment?
To enjoy a treatment at Domaine de la Klauss, the minimum age is generally 16 years. This set is designed to offer a wellness and relaxation experience in our Gemology spa, dedicated to relaxation and exceptional treatments.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is necessary at Domaine de la Klauss. The boxes are valid in our establishment in Moselle or at Domaine de Montagne in the Vosges, and allow you to book stays, gourmet dinners, or spa treatments.
How can one access the hotel from the airport?
To get to the hotel from the airport, you can use public transportation or choose to take a taxi. Domaine de la Klauss, located in the heart of the Three Borders Country, is easily accessible by car.
Is the establishment accessible to people with reduced mobility?
Domaine de la Klauss, nestled in the heart of the Three Borders Country, cultivates the art of hospitality with excellence and does everything possible to welcome all its visitors under the best conditions. To find out about specific facilities for people with reduced mobility, you can consult the details on the Domaine de la Klauss website.
Are pets allowed in the establishment?
DOMAINE DE LA KLAUSS accepts pets, provided that the establishment's conditions are respected.
Where can I find the menus?
The menus for the restaurants at Domaine de la Klauss are available on the establishment's website, including for the gastronomic restaurant Le K and other dining areas. You can view them directly online to discover the options available during your stay at Domaine de la Klauss.
What are the hours of operation?
The hours at Domaine de la Klauss vary depending on the services and the days. During your stay, you can enjoy the 800 m² Gemology spa, the gourmet restaurants, and the elegant rooms, with hours tailored to your comfort and well-being. You will find all the necessary details on the Domaine de la Klauss website.
Is there parking available near the establishment?
DOMAINE DE LA KLAUSS offers a private parking lot to facilitate your stay. Nestled in the heart of the Three Borders Country, among the seven hills of Montenach, the establishment provides you with practical and secure access to fully enjoy your DOMAINE DE LA KLAUSS getaway.
What are the delivery methods for gift boxes/vouchers?
The DOMAINE DE LA KLAUSS gift boxes are sent instantly by email and can also be delivered to your home in the form of a gift pouch. You can choose the delivery method that suits you best when making your purchase, with a personalized message for a unique DOMAINE DE LA KLAUSS gift.
Is postal delivery offered?
We offer postal delivery of our gift boxes. Delivery times and conditions vary depending on the establishment chosen, with the possibility of immediate email delivery or a gift pouch version to your home for Domaine de la Klauss.
In addition to gift boxes, is it possible to order or have items delivered?
DOMAINE DE LA KLAUSS offers only gift boxes for stays, gourmet dinners, and spa treatments. These boxes provide a complete and customizable experience, directly usable at our establishment DOMAINE DE LA KLAUSS.
Is the gift box available in physical format?
Yes, our DOMAINE DE LA KLAUSS gift boxes are available in physical format. You can also opt for a digital version for instant email delivery, or choose a gift pouch delivered to your home.
Is the box presented in a neat packaging?
The DOMAINE DE LA KLAUSS gift boxes are presented in a careful and elegant packaging, ready to give for an unforgettable experience.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box from Domaine de la Klauss, sent immediately by email for instant delivery.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our online store. The gift box will then be shipped to the address of your choice, with a personalized message if you wish. Take advantage of this option to offer an unforgettable experience at Domaine de la Klauss.
Do you deliver gift boxes internationally?
The DOMAINE DE LA KLAUSS gift boxes are available for international delivery. Shipping costs and times vary depending on the destination, with immediate email delivery and a gift pouch version sent to your home.
What are the delivery times for gift boxes by mail?
The delivery times for the gift boxes by post are usually 2 to 5 business days. You will receive your gift box in digital form immediately by email, and a gift envelope version will be sent to your home for a personal touch, at our establishment DOMAINE DE LA KLAUSS.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The sending is immediate by email, with a gift envelope version sent to your home if you wish. Take advantage of this flexibility to offer an exceptional moment at Domaine de la Klauss.
Is express delivery available?
Express delivery of your gift box is available according to the options offered during your order at Domaine de la Klauss.
How can I track my order?
To track your order, log in to your account on our website. There, you will find the details of your purchase and be able to track its status. Enjoy the unique experience offered by Domaine de la Klauss.
Can I receive my gift box by email or mail?
You can receive your DOMAINE DE LA KLAUSS gift box by email or by mail, depending on your preference. Email delivery is immediate, and a gift envelope version can be sent to your home.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days from the validation of your order, with Domaine de la Klauss.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at Domaine de la Klauss, your gift box remains valid. You can use it for a new reservation according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the validity conditions indicated at the time of purchase. At DOMAINE DE LA KLAUSS, we invite you to check these conditions to fully enjoy your experience.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and specific conditions at the time of booking at our establishment, Domaine de la Klauss.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box may be possible according to the conditions specified at the time of purchase, at our establishment DOMAINE DE LA KLAUSS.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment DOMAINE DE LA KLAUSS.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of purchase at our establishment DOMAINE DE LA KLAUSS.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking, within our establishment DOMAINE DE LA KLAUSS.
Can I convert my gift box into a gift card?
The gift boxes from Domaine de la Klauss cannot be exchanged for gift certificates. You can use them to book an experience at our establishment, Domaine de la Klauss.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For events like Valentine's Day, Christmas, or weddings, DOMAINE DE LA KLAUSS offers special gift boxes. Discover our online offers to find the ideal, personalized, and memorable gift to give to your loved ones. DOMAINE DE LA KLAUSS.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Domaine de la Klauss, we have designed gift boxes for special occasions like birthdays, bachelorette or bachelor parties, allowing you to share unique moments in a group. Our offers include stays, gourmet dinners, and spa access, perfect for celebrating with friends or family at our establishment, Domaine de la Klauss.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The DOMAINE DE LA KLAUSS gift boxes are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and customization according to your wishes. Offer an unforgettable experience at DOMAINE DE LA KLAUSS.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the DOMAINE DE LA KLAUSS gift boxes correspond to those offered by the establishment, such as an overnight stay with dinner and spa access, or relaxing treatments. The gift boxes are valid at DOMAINE DE LA KLAUSS or at Domaine de Montagne in the Vosges, thus offering an experience of refinement and well-being.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability at the time of booking at our establishment DOMAINE DE LA KLAUSS.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from Domaine de la Klauss. You can enjoy instant delivery by email or a gift pouch version at your home to offer an unforgettable experience to your loved ones.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can shop with complete peace of mind at DOMAINE DE LA KLAUSS.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when ordering at Domaine de la Klauss.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The DOMAINE DE LA KLAUSS gift boxes are specially designed to offer a unique experience, blending exceptional gastronomy and well-being. Each box allows you to enjoy an overnight stay, a dinner, or access to the spa at our establishment, DOMAINE DE LA KLAUSS.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes from Domaine de la Klauss. Check the payment terms offered during your order on the official website of Domaine de la Klauss.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. This allows you to receive an instant email delivery so you never miss an opportunity to please, with the possibility to customize your message for a gift in your image, at our establishment Domaine de la Klauss.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their gift box purchases by bank transfer or administrative mandate at DOMAINE DE LA KLAUSS.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our online store are secured by a certified provider compliant with PCI DSS standards, thus ensuring the protection of your data at DOMAINE DE LA KLAUSS.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer area on the Domaine de la Klauss website. The reservation conditions are specified at the time of purchasing your gift box.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
DOMAINE DE LA KLAUSS accepts payments by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes, with immediate email delivery and message customization.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be sent to you by email. You can also find it in your DOMAINE DE LA KLAUSS customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to the establishment DOMAINE DE LA KLAUSS.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box at Domaine de la Klauss. Check its validity and usage in the general terms and conditions of our establishment.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. All payments are secure, and you will receive your box digitally by email immediately after your purchase. Take advantage of this convenience to offer an unforgettable experience at Domaine de la Klauss.
Do you accept vacation checks?
DOMAINE DE LA KLAUSS accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box when placing your order on the Domaine de la Klauss online store. This message will be included with the box for a unique and thoughtful touch.
Can we add options to your gift box offers?
The gift boxes from Domaine de la Klauss can be customized to your liking, with various options depending on the chosen formulas. You can add additional services to enhance the experience, such as massages or gourmet dinners, directly when booking your gift box. Take advantage of this flexibility to offer a unique moment to your loved ones at Domaine de la Klauss.
Do you offer premium packaging for gift boxes sent by mail?
For an extra touch of elegance, DOMAINE DE LA KLAUSS offers premium packaging options for your gift boxes sent by mail. You can customize the packaging during your online order.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your gift box with a message to mark the special occasion. The online store of Domaine de la Klauss allows you to add a personalized message to your gift box, for a gift in your image at this establishment, DOMAINE DE LA KLAUSS.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment Domaine de la Klauss.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. We recommend that you keep your gift box safe to avoid any loss, at our establishment DOMAINE DE LA KLAUSS.
Can partially used gift boxes be refunded?
Partially used gift sets cannot be refunded at Domaine de la Klauss.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a DOMAINE DE LA KLAUSS gift box for another of equal or greater value, according to the terms and conditions of the gift box.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the gift boxes of Domaine de la Klauss, as they concern service provisions. These boxes are non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
Once a gift box has been sent by email or mail, it cannot be canceled. DOMAINE DE LA KLAUSS gift boxes are valid according to the conditions specified at the time of purchase and cannot be refunded once sent.
What should I do if the received box is damaged or contains an error?
In case of a damaged or incorrect box, a photo of the box is necessary for a quick processing of the request according to the conditions of the establishment DOMAINE DE LA KLAUSS.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box from Domaine de la Klauss depend on the chosen establishment. To find out the exact terms, it is advisable to consult the general terms and conditions of the gift box on its description page.
What happens if the recipient couldn't use the gift box before its expiration date?
If the box is not used before its expiration date, it will no longer be valid. We recommend checking the establishment's conditions to know any possible extension options. In our establishment, DOMAINE DE LA KLAUSS.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit can be issued according to the terms and conditions of DOMAINE DE LA KLAUSS. These terms are specified at the time of purchase and during the reservation at DOMAINE DE LA KLAUSS.
How can I redeem the cashback?
To use the voucher from your gift box, simply present your voucher upon reservation or arrival at Domaine de la Klauss. This voucher is valid for one night with dinner and spa access, depending on the gift box chosen.
What is the processing time for a refund after I make a request?
The repayment deadlines depend on the conditions of the establishment DOMAINE DE LA KLAUSS. They are usually processed within 14 days after validation of your request.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Domaine de la Klauss are neither exchangeable nor refundable once purchased. They are valid for a unique and unforgettable experience at our establishment, Domaine de la Klauss.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the gift boxes at Domaine de la Klauss. We invite you to check the available dates during your booking to fully enjoy your getaway at our establishment.
Is booking with a gift box subject to availability?
The reservation with a gift box at Domaine de la Klauss is subject to the availability of the establishment. To fully enjoy your getaway, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the Domaine de la Klauss login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Domaine de la Klauss, have its number ready. This number is required to validate your reservation and fully enjoy your experience at Domaine de la Klauss.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at Domaine de la Klauss. You will be able to book your dates with the establishment to fully enjoy your getaway.
Can I use my gift box on holidays?
The use of your gift box at Domaine de la Klauss may be subject to special conditions on public holidays. To fully enjoy your experience, we recommend checking availability and any possible restrictions directly with our establishment, Domaine de la Klauss.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box from Domaine de la Klauss depend on the establishment's availability. You will be able to choose your dates directly with the establishment at the time of booking, enjoying an unforgettable experience in this haven of peace in Moselle.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment DOMAINE DE LA KLAUSS. Your gift box will be sent immediately by email, and you can then plan your stay according to availability.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box at Domaine de la Klauss. The establishment offers various gift boxes for gastronomic and wellness stays, also valid at Domaine de Montagne in the Vosges.
Can I make a reservation by email with my gift box?
Booking with a gift box at Domaine de la Klauss can be done by email, according to the establishment's conditions. To enjoy your experience, you can book your dates directly with the hotel-restaurant.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the establishment DOMAINE DE LA KLAUSS.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher at Domaine de la Klauss. Any additional charges or options are your responsibility. The conditions of your gift box specify the details of the service.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. You can enjoy your moment of escape within our establishment, DOMAINE DE LA KLAUSS.
Can my gift box be used all at once?
Your Domaine de la Klauss gift box can be used in one go. You can fully enjoy your experience in a single booking, whether it's for a stay, a gourmet dinner, or a wellness session at the Gemology spa.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at Domaine de la Klauss or Domaine de Montagne in the Vosges, depending on the box chosen. You can enjoy a delicious getaway or a sparkling night at one of these two exceptional domains.
Is my gift box valid in only one establishment?
Your gift box is valid in two establishments: Domaine de la Klauss in Moselle and Domaine de Montagne in the Vosges. You can choose either one to enjoy your DOMAINE DE LA KLAUSS experience.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on availability and the conditions of the establishment DOMAINE DE LA KLAUSS.
Can someone else use my gift box?
The Domaine de la Klauss gift box is personalized and reserved for its recipient. It can only be used by the person indicated at the time of purchase, for a unique experience in our establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Domaine de la Klauss, depending on the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Domaine de la Klauss, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets at Domaine de la Klauss depends on the reservation conditions. We invite you to check directly with the establishment DOMAINE DE LA KLAUSS.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Domaine de la Klauss, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box, and you can choose to enjoy your experience either at Domaine de la Klauss or at Domaine de Montagne in the Vosges.
Do I need to create a customer account to purchase a gift box?
Creating a customer account is not necessary to purchase a gift box at Domaine de la Klauss. You can place an order as a guest and thus enjoy the refined universe of our establishment.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and reservation conditions at the time of your stay at Domaine de la Klauss.
What are the check-in and check-out times?
The check-in and check-out times at Domaine de la Klauss are typically set at 3 PM for check-in and 12 PM for check-out. These times may vary depending on the specific conditions of your gift box.
What services are included in a gift certificate?
The services included in a DOMAINE DE LA KLAUSS gift voucher vary depending on the chosen box set. You can enjoy stays, gourmet dinners, access to the Gemology spa, or wellness treatments, depending on the option selected. Discover the details of the box sets to plan your experience at DOMAINE DE LA KLAUSS.
What is the difference between a gift box and a free amount voucher?
A gift box from Domaine de la Klauss allows you to choose from predefined experiences, such as an overnight stay, a dinner, or access to the spa, while an open amount voucher lets you pay for a service up to the chosen amount, for greater flexibility.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to learn about the details of our offers and the terms of use at our establishment DOMAINE DE LA KLAUSS.
How do I use a gift box during booking?
To use your gift box, book directly with Domaine de la Klauss by mentioning your unique code. The recipient can choose to enjoy their box at one of the two domains, either at Domaine de la Klauss in Moselle or at Domaine de Montagne in the Vosges.
Can the gift box be transferred to a third party?
The DOMAINE DE LA KLAUSS gift box can be given to a third party by indicating the recipient's name during the order or by specifying this request during the purchase. The recipient can then book their dates directly with the DOMAINE DE LA KLAUSS establishment.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the conditions set by DOMAINE DE LA KLAUSS.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you by email according to the conditions of the establishment DOMAINE DE LA KLAUSS.
What is the validity period of a gift box?
The gift boxes from Domaine de la Klauss are valid for a period of 1 year from their purchase date, thus offering flexibility to plan a wellness and gastronomic getaway according to your availability.
Are children allowed?
Domaine de la Klauss welcomes children, but it is advised to check the specific conditions upon booking to ensure a stay suitable for the whole family at Domaine de la Klauss.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of a DOMAINE DE LA KLAUSS gift box is lost. In case of exceeding the balance, an additional payment is required according to the establishment's conditions.
Is the spa access private?
Access to the Gemology spa at Domaine de la Klauss is included in certain gift boxes, such as the Signature Gift Box: Delicious Getaway, which offers one night with dinner and spa access for a relaxing moment for two. Check the details of the chosen gift box to know the specific conditions.
What types of gift boxes do you offer?
We offer gift boxes for stays in hotel-restaurants, romantic nights, gourmet getaways, or wellness experiences. Options include stays with dinner, spa access, massages, or gift vouchers for your loved ones to choose their moment of escape at our establishment DOMAINE DE LA KLAUSS.